Frequently Asked Questions
What is covered under my warranty?
All manufacturer defects are covered for the term of the specific warranty for the item you have purchased. Please refer to the warranty hang tag that came with your item.
What is not covered under my warranty?
All acts of nature including but not limited to rain, wind, sleet, hail and ice or freeze damage due to water getting into the frames are not covered. Commercial usage is not covered. Display models are not covered. Clearance/close out items may not be covered. Rusting is not covered. Glass tops are not covered for any circumstance. Ceramic tiles are not covered. Improper usage, assembly and care are not covered. Furniture covers are recommended and storing all items during times or seasons of inclement weather. Loss of use or time, inconvenience, money, travel, packaging, incidental, special or consequential damages of any kind are not covered under the warranty.
How do I file a warranty claim?
First, refer to your warranty information making sure you are not filing a claim for a warranty exclusion as all acts of nature, commercial usage and improper usage and assembly are not covered. If you have experienced a manufacturer defect, contact our customer service department via phone or email and have the following items ready: dated sales receipt for item in question, contact information and details concerning claim. Additionally, photographs of your claim may be required to substantiate the manufacturer defect.
I just purchased an item and have missing and/or damaged parts. What should I do?
Do not return to your retailer; contact our customer service department via this webpage. Monday through Friday from 9:00am to 4:00pm in order to receive replacement parts or authorization to return to your local retailer.
What can I do to take care of my purchase?
Always use with care, take down and store seasonally and use furniture covers when items cannot be taken inside.
I am having trouble assembling my new purchase. What should I do?
Please contact our customer service department at firstname.lastname@example.org Monday through Friday from 9:00am to 4:00pm and one of our representatives will be happy to answer any questions you have.
I have lost my assembly sheet. Can you send me another copy?
Assembly sheets are available for download from our website. All assembly sheets are in Adobe Acrobat. Please follow the link on the assembly sheet page to download the Adobe Acrobat Reader.
The replacement parts I ordered are incorrect or damaged. What do I do?
Email our customer service center to have your issue corrected.